At Lezbaru, we want you to be completely satisfied with your purchase. If you are not entirely happy, we offer a 30-day return policy with no return costs. Please read the details below to understand our return process and conditions.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The product must be unused, in new condition, and must have all original tags, labels, and packaging intact.
  • Products that have been worn, washed, altered, or damaged are not eligible for return.
  • The item must be returned within 30 days of the delivery date.

2. How to Initiate a Return

To start a return:

  1. Contact our customer support team at support@lezbaru.com with your order details and reason for the return.
  2. Our team will review your request and, if approved, provide you with a prepaid shipping label for the return.
  3. Securely package the item with all original packaging and tags intact, attach the prepaid shipping label, and drop off the package at the nearest shipping location.

Note: Returns that do not meet the above criteria or that are received outside the 30-day window may not be eligible for a refund.

3. Free Shipping Return

We offer free shipping for all eligible returns. Once your return is approved, you will receive a prepaid shipping label via email. Please use this label to ship the item back to us.

4. Refunds

Once we receive your returned item and confirm that it meets our return requirements, a refund will be processed to your original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.

5. Exchanges

At this time, we do not offer direct exchanges. If you would like a different size, color, or product, please return the original item for a refund and place a new order for the desired product.

6. Non-Returnable Items

To ensure the quality of our products, the following items are not eligible for return:

Items that have been damaged, used, or altered.

Products that are not in their original condition, such as those missing tags or packaging.